My collection hasn’t been done. What should I do?

You will need to notify customer services as soon as possible regarding a missed collection. We can then investigate the reasons why the collection was missed and rearrange the collection as soon as possible. If the collection has been changed due a route alteration or other external factors the customer service team will contact all customers by 16:00pm on the collection day. If the collection is missed after 16:00pm, we will advise you the following morning as a matter of urgency.